Return & Refund Policy – Auretier

Last updated: January 2026 

1. Overview

At Auretier, our goal is to ensure customer satisfaction by offering a clear and fair return process. If your item arrives damaged, defective, or does not match the description, we are here to help.

2. Return Window

Customers may request a return or refund within 14 days from the date the order is delivered.

3. Eligibility for Returns

To be eligible for a return, the item must be in its original condition and packaging. Returns are only accepted after the product arrives to the customer.

Important: Customers are responsible for the return shipping costs when sending the order back to our warehouse.

4. Defective or Damaged Products

If your item arrives damaged or defective, you may choose one of the following options:

• Option 1: Receive a replacement at no additional cost. The damaged item does not need to be returned.
• Option 2: Receive a 30% refund on the total order value without returning the item.

Evidence such as photos or videos must be provided to confirm the defect.

5. Refund Processing

Approved refunds will be processed to the original method of payment. Refund processing time may vary depending on your bank or payment provider.

6. Order Cancellations

Cancellations are only accepted after the customer receives the order and sends it back to our warehouse at their own cost.

7. Contact Information

If you need assistance with a return or refund, please contact us at:

Email: support@auretier.com

Auretier – Customer-first service, always.